Frequently Asked Questions (FAQ)

1. How long does order processing take?
Order processing takes 2 to 5 business days.

2. How long does shipping take?
Shipping usually takes between 5 and 15 business days, depending on the destination. International shipments may be delayed due to customs.

3. Can I track my order?
Yes. After shipping, you will receive an email with a tracking number. You can track your package via the courier’s website or directly on our site with our tracking app.

4. Do you offer international shipping?
Yes, we ship to most countries worldwide. If we cannot ship to your location, we will notify you.

5. Are there additional fees for international orders?
Yes, customs duties and taxes may apply depending on the destination country’s regulations. These fees are the customer’s responsibility.

6. Can I return a product?
Yes, returns are accepted within 14 days of receiving your order. The item must be in its original condition.

7. How do I request a return?
Contact us at support@ladyrealm.store with your order number and reason for return.

8. What payment methods do you accept?
We accept credit/debit cards and PayPal.

9. Is my purchase secure?
Yes. All payments are processed through secure, encrypted systems. Your data is protected.

10. What if my order is lost or damaged?
Contact us within 7 days of the expected delivery date. We will check with the courier and, if confirmed lost or damaged, offer a replacement or refund.

11. What is your return and exchange policy?
Returns and exchanges are only accepted if the product is damaged or does not match the order. In such cases, we cover return shipping and replacement costs.